Our Policies

These Terms & Conditions (“Terms”) govern your use of SolutionAid’s website, software solutions, services, and any related digital platform operated by SolutionAid for Business Solutions (“SolutionAid”, “we”, “our”, “us”).

By accessing or using our website or services, you agree to be bound by these Terms.

1. Use of Website and Services

To use our services, you must:

  • Be at least the age of majority in your jurisdiction
  • Use our website and services for lawful purposes
  • Not engage in any unauthorized or harmful behavior

You agree not to disrupt, interfere with, or misuse our services or systems.

2. Nature of Services

SolutionAid provides:

  • Software solutions, SaaS applications
  • Business management platforms
  • Digital transformation and automation services
  • System integrations, consultancy, and support services

These Terms apply to all visitors and users of our website and services.

3. General Conditions

We may refuse service at any time for violations of these Terms or misconduct.
Content (excluding payment data) may be processed across secure networks to support service delivery.

You may not copy, reproduce, or resell any part of our website or services without written authorization.

4. Accuracy of Information

We strive for accurate and updated information but do not guarantee completeness or timeliness. Any reliance on website material is at your own risk.

5. Service Modifications

We may update, modify, or discontinue any service or website feature without notice.
We are not liable for any changes, suspensions, or discontinuations.

6. Software, Products, and Subscriptions

For software solutions, subscriptions, or digital services:

  • Features may vary by plan
  • Pricing is subject to change
  • Access may depend on successful payment
  • Implementation services are governed by separate agreements or proposals

Any refunds follow our official Refund and Cancellation Policy.

7. Billing and Account Information

You agree to provide accurate billing details.
We may reject or cancel a request if suspicious, incomplete, or non-compliant.

8. Third-Party Tools and Integrations

We may integrate with third-party software or services.
Your use of external tools is subject to those providers’ terms, and we are not liable for issues arising from their use.

9. User Submissions and Feedback

Any suggestions, ideas, or feedback submitted to us can be used without obligation to compensate you.
You warrant that such submissions do not violate any third-party rights.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

We may correct errors or update information without prior notice.
This includes product descriptions, pricing, offers, or availability.

12. Prohibited Uses

You may not use the website or services to:

  • Commit unlawful acts
  • Violate regulations
  • Upload malicious code
  • Infringe on intellectual property
  • Harass or harm individuals
  • Mislead or impersonate
  • Interfere with security or systems

We may terminate access for violations.

13. Disclaimer of Warranties

Our services are provided “as is” and “as available”.
We do not guarantee uninterrupted, error-free, or secure operation.

14. Limitation of Liability

To the maximum extent allowed by law, SolutionAid is not liable for:

  • Loss of profits, revenue, data, or business
  • Service interruptions
  • Errors or system failures
  • Unauthorized access
  • Indirect or consequential damages

Where limitations cannot be excluded, liability is capped at the value of the service purchased.

15. Indemnification

You agree to indemnify SolutionAid against claims arising from your misuse of the website, breach of these Terms, or violation of any law or rights of third parties.

16. Severability

If any provision is unenforceable, the remaining Terms remain valid.

17. Termination

You may stop using our website at any time.
We may suspend or terminate access for violations of these Terms.

18. Entire Agreement

These Terms constitute the full agreement between you and SolutionAid unless superseded by a specific service contract or proposal.

19. Governing Law

These Terms are governed by the laws of Egypt, without regard to conflict-of-law principles.

20. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.


This Privacy Policy describes how SolutionAid for Business Solutions (“SolutionAid”, “we”, “us”, “our”) collects, uses, stores, and discloses your information when you visit our website, interact with our services, or communicate with us. We are committed to protecting your privacy and ensuring responsible handling of your personal information.

1. Your Consent

By accessing our website, submitting information through our contact forms, subscribing to our services, or interacting with our digital platforms, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We collect information to enable us to deliver and improve our business solutions and services. Depending on your interaction with our website or services, we may collect:

2.1 Information You Provide Directly
  • Name, company name, job title
  • Email address, phone number, contact details
  • Billing information (excluding credit card numbers)
  • Project details, business requirements, or requests
  • Support tickets or communication records
2.2 Information Collected Automatically
  • IP address, browser type, device identifiers
  • Usage data and analytics
  • Cookies or similar tracking technologies
2.3 Information from Third-Party Services

If you connect with us through payment gateways, integrations, or partner platforms, we may receive information needed to process transactions or provide services.

3. How We Use Personal Information

We use your information to:

  • Provide and deliver our software and business solutions
  • Respond to inquiries, support requests, or demo requests
  • Manage billing, payments, and invoicing
  • Improve our website, user experience, and services
  • Send service-related updates, important notifications, or promotional content (you can opt out anytime)
  • Meet legal or regulatory requirements

We will not use your information for purposes other than those stated above without your consent.

4. Disclosure of Personal Information

We may disclose your personal information only when necessary for business operations, including:

  • Payment processors and financial institutions
  • Hosting providers, cloud platforms, or IT infrastructure partners
  • Professional advisors (accountants, legal consultants)
  • Service providers involved in delivering or supporting your services

We do not share your personal information with third parties for marketing purposes.

We may also disclose information if required by law, regulatory authority, or a law-enforcement request.

5. Credit Card Information

We do not collect, store, or process credit card information on our servers.
All payment transactions are handled securely by our authorized payment gateway using advanced encryption (SSL).

6. Data Security

We operate secure networks and use industry-standard security measures to protect your data, including:

  • Encryption
  • Access controls
  • Secure servers
  • Monitoring and auditing

While we take all reasonable steps to protect your data, no method of transmission over the Internet is completely secure. You acknowledge this inherent risk when using our website.

7. Access, Correction, and Control

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion, subject to legal and operational constraints
  • To unsubscribe from marketing communications

To submit a request, contact:
[Insert Privacy Contact Email – e.g., privacy@solutionaid.com]

8. Data Retention

We retain personal data only as long as required for:

  • Providing services
  • Compliance with legal obligations
  • Resolving disputes
  • Enforcing agreements
9. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on our website, and continued use of the website constitutes acceptance of the revised Policy.

10. Contact Information

If you have questions about this Privacy Policy, please contact:


Service Cancelation Policy

This Service Cancellation Policy applies to all software services, subscription plans, implementation projects, support services, and digital solutions provided by SolutionAid for Business Solutions (“SolutionAid”, “we”, “our”, “us”).
As we provide intangible IT services and digital deliverables, this policy reflects the nature of our work rather than traditional product return policies.

1. General Policy

Because our services consist of software access, development, configuration, consultancy, and implementation work, completed services cannot be “returned” once delivered.
However, SolutionAid provides the ability to cancel future services under the conditions stated below.

2. Cancellation of Subscription-Based Services (SaaS / Software Access)

Clients may cancel subscription-based services at any time by providing written notice through official communication channels (email or client portal).

  • Cancellation becomes effective at the end of the current billing cycle.
  • Fees already paid for the current billing period are non-refundable, as service access and resources are already allocated.
  • Upon cancellation:
    • Access to the service will be discontinued at the cycle end.
    • All hosted data may be deleted after 30 days, unless an extension or migration arrangement is requested.
3. Cancellation of Implementation, Custom Development, or Consultancy Services

For project-based services (e.g., system implementation, customization, integrations, consultancy):

  • Work already completed, partially completed, or in progress is fully billable.
  • Any upfront fees or milestone payments are non-refundable, as resources and planning have already been allocated.
  • If cancellation is requested during an active project:
    • The client will receive a summary of completed work.
    • Any remaining unpaid amounts for delivered or in-progress work must be settled.
4. Cancellation Prior to Project Kick-Off

If a client cancels before work begins:

  • If no project work, planning, or resource allocation has started, a cancellation may be accepted without additional charges.
  • If resources were allocated, environments were prepared, or scoping sessions completed, SolutionAid reserves the right to charge for these activities.
5. Cancellation of Support or Maintenance Contracts

Support agreements may be canceled with 30 days’ written notice.

  • Prepaid support fees are non-refundable.
  • Service continues until the end of the paid period.
  • No further invoices will be issued after the notice period ends.
6. No Partial Refunds

Due to the nature of digital work, no partial refunds are offered for:

  • Unused service days in a billing cycle
  • Partially used support hours
  • Licensed modules or digital deliverables
  • Ongoing or completed customization work
  • Subscription downgrades mid-cycle
7. Exceptional Circumstances

SolutionAid may, at its sole discretion, consider cancellation exceptions where:

  • A service was not delivered due to a verified system failure
  • A duplicate transaction occurred
  • A billing error was identified

Any approved exception will be documented in writing.

8. How to Request a Cancellation

To request cancellation of a service or subscription, please contact:

Email: support@solutionaid.com
Website: www.solutionaid.com

Requests must come from an authorized representative of the client.

9. Changes to This Policy

SolutionAid may modify this policy at any time. Updates are effective once published on our website. Continued use of our services constitutes acceptance of the updated policy.